Citinow takes the protection of every user's personal information seriously. This policy transparently explains how we collect, use, store, and safeguard your data as a member of our gaming platform.
Six core principles at the heart of citinow's approach to protecting user data
All your personal information and transaction data is protected with 256-bit SSL encryption — the same security standard used by global banking institutions to ensure your data remains inaccessible to unauthorised parties.
Citinow will not sell, rent, or commercialize your personal information to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to operate the platform effectively.
You have the right to access, amend, or request deletion of your personal information at any time. citinow provides a straightforward process for you to manage the data we hold about you.
Citinow only collects information that is strictly necessary to operate our services. We do not collect excessive or irrelevant data beyond what is needed to run this platform.
The citinow privacy policy is designed in accordance with internationally recognised data protection standards, ensuring our data handling practices are always transparent, accountable, and user-first.
You have full control over the types of communications you wish to receive from citinow. You may unsubscribe from any marketing communications at any time, with no conditions or impact on your account.
Citinow ("we", "Platform") operates under a full commitment to user privacy protection. This Privacy Policy explains in detail how citinow collects, processes, stores, and protects your personal information when you use the website, mobile app, or any services offered by citinow.
By registering for or using the citinow platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
We encourage you to read this document carefully and to reach out to the citinow support team if you have any questions. Your understanding of how we handle your data is essential to building mutual trust.
Citinow collects two main categories of information — information you provide directly, and information collected automatically when you use the platform.
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, ID card number, date of birth | Registration form & KYC verification |
| Contact Information | Phone number, email address | Account registration |
| Financial Data | Bank account details, deposit & withdrawal records | In-platform transactions |
| Usage Data | Gaming history, wagering, game preferences | Automated activity on the platform |
| Technical Data | IP address, device type, operating system, browser | Automated system logs |
| Communication Data | Customer support records, feedback, complaints | Interactions with the citinow team |
Citinow uses collected information solely for legitimate purposes related to platform operations. The following are the primary purposes for which your data is used:
We will not use your data for any other purpose without your prior consent. You will be notified of any significant new use of your data via a platform notification or email.
Citinow does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where sharing information is necessary to operate the platform properly:
Citinow invests seriously in data security infrastructure to ensure your personal information remains protected at all times. The security measures we implement include:
While citinow takes all reasonable precautions, no system can guarantee 100% absolute security. In the event of any security incident involving your data, citinow will notify you within the timeframe stipulated under our incident response protocol.
Citinow uses cookies and similar tracking technologies to enhance the user experience, analyze traffic, and ensure platform security. The types of cookies we use are as follows:
You can manage your cookie preferences through your internet browser settings. However, disabling essential cookies may affect platform functionality. citinow does not use third-party cookies for targeted advertising.
As a citinow user, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team via Live Chat or email:
You have the right to request a copy of all personal information we hold about you at any time.
You may request correction of any inaccurate or incomplete information in our records.
You may request deletion of your personal data, subject to applicable legal retention requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service provider.
You may request a restriction on the processing of your data in certain situations while a dispute or review is in progress.
Citinow retains your personal information for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain certain records in accordance with applicable legal requirements.
Citinow reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any significant changes through:
Continued use of the citinow platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any enquiries, questions, or wish to exercise any of your privacy rights, the citinow team is ready to assist. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.