Gaming should be a fun source of entertainment — not stress or a burden. citinow provides a range of self-control tools and support resources to ensure every gaming session stays within healthy limits.
At citinow, we believe responsible gaming is more than a slogan — it is part of how we operate every day. Since the platform launched, we have invested in systems and tools that help users manage their gaming habits more wisely. Every member, regardless of experience level, deserves to enjoy entertainment in a safe and controlled environment.
Problem gambling can happen to anyone, and citinow takes this issue seriously. We do not want our platform to become a source of financial stress or hardship in our users' lives. That is why we provide clear information, easy-to-use control tools, and straightforward pathways to get help whenever needed.
Remember: play for entertainment, not to relieve stress or solve financial problems. If you feel gaming is starting to affect your daily life, please use the tools we provide or contact our support team right away.
Six key features we provide to help you play more responsibly
Set daily, weekly, or monthly deposit limits according to your financial capacity. These limits take effect immediately once set and require a waiting period to increase — giving you time to think clearly.
Decide how much you are willing to lose in a day or a week. Once your loss limit is reached, the platform will automatically block any further wagering until the limit period expires — preventing impulsive decisions driven by emotion.
Set a time limit for your gaming sessions and activate automatic reminders when you have been playing for a specified period. This feature helps you stay aware of how long you have been on the platform and encourages healthy breaks.
If you feel you need a break from gaming, use the temporary break feature to block account access for 24 hours, 7 days, or 30 days. The break period cannot be shortened once activated — this is a feature designed for genuine protection.
For users who feel they need to stop entirely, citinow offers a permanent self-exclusion option. Your account will be permanently closed and you will not be able to re-register using the same information.
Review your full activity statement including deposit records, withdrawals, and wagering history at any time. Full transparency into your gaming patterns helps you make more objective and informed assessments.
Recognising early warning signs is the first step to getting help in time
Easily accessible directly from your account — no need to contact support for basic settings
Sign in to your citinow account using your registered username and password.
Click your profile icon in the top right corner, then select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" or "Self-Control" tab on your account settings page.
Choose the type of limit you want to activate, enter the value, and confirm. Changes take effect immediately or within the set timeframe.
As a responsible gaming platform, citinow has a moral and operational commitment to maintaining a healthy gaming environment for all users. Here are the concrete steps we take every day:
Citinow conducts a strict age verification (KYC) process during registration. Individuals under the age of 21 are not permitted to register or use this platform under any circumstances.
Citinow does not offer any credit facilities, loans, or buy-now-pay-later arrangements for betting purposes. You may only play with the verified balance in your account.
Our system identifies potentially risky usage patterns. Users who have activated limits or are in an active self-exclusion period will not receive any promotions or bonus offers.
The entire citinow customer support team receives specialized training on how to identify and assist users who may be experiencing gambling-related issues — with an empathetic, non-judgmental approach.
Our responsible gaming policies and tools are reviewed regularly to ensure they remain relevant, effective, and aligned with international gaming industry best practices.
Citinow partners with a range of support channels to ensure you never have to face challenges alone
Our team is available 24 hours a day, 7 days a week. If you need help with gaming controls or wish to activate self-control tools, we are here to assist.
The official helpline of the Malaysia Department of Social Welfare, providing counseling and referral services to those in need of professional support.
Mental health and counselling services provided by the Ministry of Health Malaysia can help you access professional support through your nearest government hospital.
Talking to someone you trust is one of the most effective steps you can take. Let them help — they can be your strongest support system on the road to recovery.